North Lakes

Our Medical North Lakes offers exceptional healthcare designed around you.

Open to 10pm every day, Our Medical North Lakes offers comprehensive services for end-to-end care. Bulk billing GPs are available without the need for an appointment. Co-located services include dental, pathology, physio, pharmacy and allied health. Radiology clinic is coming soon.

Phone (07) 3063 0777

 

Opening hours
Monday: 07:00 am-10:00 pm
Tuesday: 07:00 am-10:00 pm
Wednesday: 07:00 am-10:00 pm
Thursday: 07:00 am-10:00 pm
Friday: 07:00 am-10:00 pm
Saturday: 08:00 am-10:00 pm
Sunday: 08:00 am-10:00 pm

Public holidays: 08:00 am - 10:00pm

our-medical-north-lakes

42 North Lakes Drive
North Lakes QLD 4509
Australia

North Lakes Information


Our Medical North Lakes offers exceptional healthcare for all:

  • General & Family Medicine
  • Accident, Casualty & Emergency Medicine
  • Women’s, Men’s & Children’s Health
  • Geriatrics 
  • Chronic Disease Management 
  • Skin Checks & Treatments
  • Mental Health 
  • Family planning & sexual health
  • Work-related injuries & workers compensation

COVID-19 vaccines (Pfizer & Moderna Bivalent) are available Our Medical North Lakes. Moderna bivalent vaccines and the new XBB 1.5 vaccination are also available.

Patients can simply walk-in and speak with a bulk billing GP.  

Online bookings for Pfizer COVID-19 vaccines for children aged 5 to 11 are available here.

Meet the bulk billing general practitioners at Our Medical North Lakes:

Dr Syed Adnan (Hindi, Pashto, Punjabi, and Urdu)

Dr Abul Kashem Jalaluddin Ahmed (Bengali)

Dr Jelica Antic-Pavlovic (Bosnian, Croatian, Macedonian and Serbian)

Dr Sally Aquilizan (Filipino)

Dr Cecilio Arenas (Filipino and Tagalog)

Dr Munashe Chendume (Chishona)

Dr Francis Donoghoe

Dr Reza Hayatbakhsh (Farsi and Persian)

Dr Elizabeth Headden

Dr Anthony Mahler

Dr Takavada Mapfumo (Shona)

Dr Sivateja Mukkamala (Hindi and Telugu)

Dr Ajay Naidu (Hindi, Tamil and Telugu)

Dr Helen Sadumiano (Filipino and Tagalog)

Dr Harjit Singh (Malay)

Dr Tasneem Sultana (Hindi and Telugu)

In the event of a major emergency day or night such as chest pain, breathing difficulties or a serious accident, patients should call 000 immediately. For non-urgent medical treatment outside of our operating hours, please call National Home Doctors on 13 SICK (13 7425).

Our Medical North Lakes is bulk billing made exceptional. We offer bulk billing to patients holding a Medicare card, meaning there is no out of pocket cost for most GP services. Fees apply to those patients who do not hold a Medicare card and for some consultation types such as pre-employment medicals and work-related injuries. 

Open 5 days, Our Medical Dental offers general, emergency and cosmetic dental. Maximum health fund rebates are available. For more information and to book visit the North Lakes Dental clinic page.

Brittany Irvine is the Dietitian at Our Medical North Lakes and is available for consultation on Fridays from 9am to 4:30pm. 

To book or manage an appointment with the Dietitians at Our Medical North Lakes, please download the Our Medical app from the App Store or Google Play.

An appointment is not required to see a GP at Our Medical North Lakes. Simply walk in to see the next available doctor, or the doctor of your choice. No limits are placed on the consultation type or duration. Emergency patients will be given priority. Appointments are required for allied health services such as physiotherapy. 

So that you can plan your next visit, the rosters for our network of GPs are available in the Our Medical app - available on the App Store or the Google Play Store.

The real-time calendar will display the dates, start and finish times that every one of the doctors is working. You can also see which GPs are rostered on a particular day. Available up to two weeks in advance.

Medical Certificates are available from Our Sage from $19.

The best form of general practice is face to face, however for when an in-person consult is not available, Our Sage is the next best alternative. Our Sage provides access to privately-billed telehealth consults (no Medicare rebate) from 7am to 11pm every day of the year.

The Our Medical Membership Program rewards and recognises all patients through member benefits. 

All patients can sign up to the membership program for free and benefit from:

  • $20 Dental voucher
  • $20 Physio voucher
  • Local offers and discounts (where available)

Non-members will need to pay a private GP consultation fee.

Full T&Cs at rewards.ourmedical.com.au/termconditions 

Patients can sign up via the Our Medical Membership Program website or via the Our Medical app.

If Our Medical North Lakes is your regular general practice, we encourage you to register for MyMedicare. You can register via your Medicare Online Account or Express Plus Medicare Mobile app

Note: the centre is listed as "Our Medical North Lakes" in MyMedicare, not Our Medical Home North Lakes.

For ease of check-in, new patients to Our Medical should download the Our Medical app from the Apple App Store or Google Play before coming into the centre.

  1. Download the Our Medical app
  2. Sign up as a NEW patient via the app, making sure you have your up-to-date Medicare card and Concession card (if applicable) details to complete the new patient registration.

Once you have signed up as a patient via the Our Medical app, you will be able to check yourself in to see a GP as soon as you have arrived at the centre. Simply select the “GP check in” icon in the app and follow the prompts.

Parents and caregivers should log-in as themselves so they can manage any dependants through the one app. This includes checking children in to see a GP on arrival.

A message will appear on the app, once you have logged in, at times when the centre has reached capacity and can no longer see any more patients. Please check before coming into the centre.

4Cyte Pathology at Our Medical North Lakes is open from 7am to 8pm Monday to Friday and from 8am to 2pm on Saturday and Sunday. Pathology is open 8am to 2pm on public holidays.

No appointment is required. Simply walk-in with your referral to see the pathology collector during opening hours. Most pathology services are bulk billed with a GP referral.

Patients will receive an SMS from the medical centre when the results are back. On receipt of this SMS, please come back in to the medical centre to discuss the results with the referring doctor. 

We value patient feedback at Our Medical North Lakes. Please speak to your doctor or our practice manager if you have any comments or concerns. Alternatively, you can send feedback via our online feedback form

Our goal is to address and resolve issues directly, however should you need to you can escalate a complaint to:
Office of the Health Ombudsman, PO Box 13281 George Street, Brisbane Qld 4003
Ph: 133 646

Fraz Family Pharmacy is co-located at Our Medical North Lakes for patient convenience. It is open to 10pm 7 days a week, including public holidays. The pharmacy can help patients with prescriptions, medical devices, vitamins and more.

Our Medical North Lakes has on-site physiotherapy appointments available Monday through Wednesday and Friday. 

Private consult fees with the physio are $110 for an initial consult and $90 for a follow up consult. 

Consults for patients with an active EPC/care plan will be Medicare bulk billed. 

To book or manage an appointment with the physiotherapist at Our Medical North Lakes, please download the Our Medical app from the App Store or Google Play. Then go to Appointments - Specialists/Allied, and select Physiotherapy. 

Our Medical Radiology is coming soon to North Lakes and will offer bulk-billed radiology services including x-ray, ultrasound and CT scans.

As of 1 November, a new and more effective shingles vaccine is available for those most at risk of having complications from shingles.

This vaccine will be free for:

  • People aged 65 years and older
  • First Nations people aged 50 years and older
  • Immunocompromised people aged 18 years and older with medical conditions including:
    • Haemopoietic stem cell transplant
    • Solid organ transplant
    • Haematological malignancy
    • Advanced or untreated HIV.

Vaccine supplies are limited, please check with reception for availability. 

Download the Our Medical app from the App Store or Google Play.  

Our Medical is open every day for skin checks.   

Dr Francis Donoghoe runs a skin cancer clinic at Our Medical North Lakes. 

Dr Donoghoe offers bulk billed skin cancer checks as well as operative and non-operative treatments.

Dr Francis Donoghoe is available by appointment Monday to Thursday from 8am to 6pm. 

To book or manage an appointment, please download the Our Medical app from the App Store or Google Play.

Telehealth is not currently available at Our Medical North Lakes. Please come in to see a GP for a bulk billed consultation. No appointment required. 

Telehealth is only offered to COVID positive patients. In these cases please call the medical centre. A confirmation of positive test result will be required to request a telehealth consult. Patients will also need to have attended the medical centre in-person within the last 12 months to be eligible.

Patients might also consider using Our Sage telehealth services, which provides access to privately-billed telehealth consults (no Medicare rebate) from 7am to 11pm every day of the year. Our Sage offers telehealth services to new and existing patients, Medicare and non-Medicare card holders. 

Unless you are calling in relation to a medical emergency, your Doctor will be unable to speak to you whilst consulting with another patient. Our Receptionists will pass on a message and the Doctor will return the call when time permits. Requests for prescriptions, referrals or the results from any tests or investigations cannot be given over the phone.

We do not accept correspondence by fax. All patient health information needs to be exchanged securely via electronic messaging, such as HealthLink (EDI code onemednl), Medical Objects, Fetch, GIG Viewer etc. Please phone us for integration details. 

Have more questions? Search our FAQs

Exceptional healthcare designed around you

From blood tests to broken bones, scripts to specialists, at Our Medical North Lakes we can help you and your family with almost every medical issue, every day of the year. We offer a range of services - GP, dental, pathology, physio, pharmacy and allied health - all under one roof. Radiology coming soon.

Bulk billed doctors

Accident & Emergency

Dental

Physio

Allied Health

Pathology

Image showing the new Our Medical app at North Lakes

Our Medical app

The Our Medical app allows patients to check-in to see a GP; see GP rosters in real-time; manage specialist & allied health appointments; and access eScripts, medical certificates & specialist referrals. Have access to exceptional healthcare, at your fingertips!